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Yeah, Amex is wonderful for customers because they immediately initiate the refund and undertake the liability in the very very odd chance that the vendor can prove that it's your fault. Ie. they'd eat the cost.
But if you did the purchase on Paypal and you initiated an Amex chargeback instead of a Paypal chargeback, it would affect your standing with them. Threaten to initiate a Paypal chargeback (or just do it, if the time is running out) and see what happens.
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"He resisted. I asked him to comply."
"Telling him to 'eat it, bitch' is not really a request."
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