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Red Dot · April 2nd, 2014, 03:26

Hello everyone,

This is to serve as a warning for dealing with eHobby Asia.

I ordered a PTS Masada adjustable stock on Saturday March 15 (March 16 their time in HK). It was listed in stock and I paid extra for express shipping. I asked for specific delivery instructions in their shopping cart comments section as most delivery folks try the wrong door at my place.

eHobby Asia shipped the stock Wednesday March 19, 3 business days after the order. I received it Monday March 25 after being notified by Canada Post that they attempted delivery (without my shipping instructions it failed) but I was lucky it was dropped off for pickup the same day.

I had emailed them asking why it took them 3 business days to ship an in stock item that I paid double the shipping costs to get express shipped and why it wasn't labelled as instructed, I got no replies to that email. I used their third-party customer service software to ask the same thing, no reply. 8 days later I emailed again, this time asking for the difference in cost of express shipping versus standard as they didn't seem to care about shipping it in a timely fashion nor with the proper shipping instructions, again no response.

March 30 I opened a PayPal dispute as to the full shipping charges to be refunded and some new information, a sling swivel was also missing from the package. I asked for $40 USD to recoup the costs of all the shipping plus the missing part. Now I got a reply to take a picture of the stock and they rejected the partial refund request. I escalated the case with PayPal which they rejected since they only cover the items and not shipping issues. Armed with a new email address to eHobby Asia I emailed them again asking why the 3 business day delay in getting out an in stock express shipping requested item which was improperly labelled and missing a part. They responded it was shipped in time (which it was) however completely neglected to answer why it took until Wednesday to get out (which was my original inquiry) and never even mentioned the labeling issue. As for the part they asked to see the stock and the box (dunno what that has to do with a missing part).

I emailed again stating I had no issue with the actual shipping but their processing time which they replied that the package arrived within the proper time frame which AGAIN completely ignored the question of a 3 business day delay in getting it out. And without pictures they cannot do anything for a missing part.

Obviously they don't care and operate on their own agenda. With other retailers in the past if I purchased something express it went out the next business day, these clowns don't care that someone pays double the shipping rates for that service and undermines the whole thing by extending their processing times with no explanation given.

Buyers beware.

April 2nd, 2014, 03:26	#1
Red Dot Google level: BOSS Trader rating Join Date: Dec 2013 Location: Stouffville, Ontario	eHobby Asia horrible customer service Hello everyone, This is to serve as a warning for dealing with eHobby Asia. I ordered a PTS Masada adjustable stock on Saturday March 15 (March 16 their time in HK). It was listed in stock and I paid extra for express shipping. I asked for specific delivery instructions in their shopping cart comments section as most delivery folks try the wrong door at my place. eHobby Asia shipped the stock Wednesday March 19, 3 business days after the order. I received it Monday March 25 after being notified by Canada Post that they attempted delivery (without my shipping instructions it failed) but I was lucky it was dropped off for pickup the same day. I had emailed them asking why it took them 3 business days to ship an in stock item that I paid double the shipping costs to get express shipped and why it wasn't labelled as instructed, I got no replies to that email. I used their third-party customer service software to ask the same thing, no reply. 8 days later I emailed again, this time asking for the difference in cost of express shipping versus standard as they didn't seem to care about shipping it in a timely fashion nor with the proper shipping instructions, again no response. March 30 I opened a PayPal dispute as to the full shipping charges to be refunded and some new information, a sling swivel was also missing from the package. I asked for $40 USD to recoup the costs of all the shipping plus the missing part. Now I got a reply to take a picture of the stock and they rejected the partial refund request. I escalated the case with PayPal which they rejected since they only cover the items and not shipping issues. Armed with a new email address to eHobby Asia I emailed them again asking why the 3 business day delay in getting out an in stock express shipping requested item which was improperly labelled and missing a part. They responded it was shipped in time (which it was) however completely neglected to answer why it took until Wednesday to get out (which was my original inquiry) and never even mentioned the labeling issue. As for the part they asked to see the stock and the box (dunno what that has to do with a missing part). I emailed again stating I had no issue with the actual shipping but their processing time which they replied that the package arrived within the proper time frame which AGAIN completely ignored the question of a 3 business day delay in getting it out. And without pictures they cannot do anything for a missing part. Obviously they don't care and operate on their own agenda. With other retailers in the past if I purchased something express it went out the next business day, these clowns don't care that someone pays double the shipping rates for that service and undermines the whole thing by extending their processing times with no explanation given. Buyers beware.