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I think too many people in this sport/hobby have oversized heads.
Seriously? getting miffed because the guy merely shook his head at you? Because he wouldn't standard-mail a $3 part? Because they stick to their policies?
I was at TA to buy my MP5, and it was hella busy that day. The numbered system they used made it very efficient. It stops the guy who just walked in from getting served, while the other guy who's been waiting by the counter for half an hour gets passed again. I was polite and friendly with the guy. He wasn't very sociable and didn't look at all friendly, but I could tell he appreciated being treated with respect, and it was reciprocated in kind--he even folded my MP5 box inside-out for me so that the gun pics weren't splashed all over the box.
In general, people need to get their head out of the clouds and realize that store employees (not just airsoft; retailers in general) are usually working for peanuts and don't need to cater to a customer's every whim. They have personalities, faults, and life problems just like the rest of us. Sometimes, that carries over to work by mistake; like the occasional wrong order sent, gruff personality, and so forth.
What I'm trying to say is, don't throw a hissy fit whenever someone makes a mistake. Should it be fixed? Of course, I'm not saying otherwise. Just realize that it might not be that person's day. Instead of a 'strongly-worded phone call', try being nice to the guy. You'd be suprised how quickly and efficiently these mistakes can be corrected when you do this.
(Of course, there's always the occasional one-off who's a totally incompetent fucktard, or a real shit-head who thinks he's King Tits. They should be easy to spot a mile away.)
On topic; like I said, I bought my Mp5 A3 there. Great little gun, and the price was fantastic--$110 for it. On the downside, the store was very hard to find--I had to call and ask for a description, to find out I was standing right in front of the store. They're in a bit of a bad neighborhood though, so I can understand them not wanting to advertise their presence...
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