1) get-reload.com is not a retailer on ASC, so we nothing can be done for resolution;
2) get-reload.com is not a Canadian retailer; they appear to be in Hong Kong based on their shipping info;
3) Their Shipping & Handling section explicitly states:
Quote:
We can ship items to anywhere around the world but there is no guarantee for the delivery and any confiscation and seizure by the customs. However, it is known that the following countries do not welcome airsoft guns to be imported:
Canada, Australia, New Zealand, Germany, Germany, Singapore, Malaysia and Indonesia.
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4) You should do your homework about importing guns into Canada: very few pistols can be imported by individuals as they don't meet the legal requirements.