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The Viking · January 30th, 2013, 04:28

I ordered an M14 Match and when it arrived on December 24th I noticed that is was cracked.

I contacted them via their online form (the only way to contact them). The response time was long but whatever it was the holidays so I didn't think anything of it.

On December 28th they asked me to send them pictures, so I did.

On January 3rd this is what they wrote:
--------------------------------------------------------
Hello,

Sorry for the delay.
We have seen the pictures, Very bad!

Please make sure the gun is properly packed in the original box, with all of the original manuals, accessories, etc that it arrived with.
Place a note in the box with your name, the order number, and reference RMA #*****

Ship it to:

Revolution Airsoft
RMA Department
1811 - 4th Street SW
Suite #177
Calgary, AB T2S 1W2

Send us the Tracking number and the cost of shipping, we will send a replacement and a shipping refund ASAP.

Thanks for your patience,
RA
--------------------------------------------------------

I sent the gun back on January 7th and haven't heard anything back from them since.

According to the tracking, they received the gun on January 11th and it was properly delivered.

I have sent so many messages, with no response at all.

They haven't posted on their Facebook page or Tweeted since January 23rd.

Is there any other way to contact someone in their organization and get to the bottom of this?

So frustrating!

January 30th, 2013, 04:28	#1
The Viking Trader rating Join Date: Aug 2011 Location: Varennes, Quebec, Canada	Revolution Airsoft not responding I ordered an M14 Match and when it arrived on December 24th I noticed that is was cracked. I contacted them via their online form (the only way to contact them). The response time was long but whatever it was the holidays so I didn't think anything of it. On December 28th they asked me to send them pictures, so I did. On January 3rd this is what they wrote: -------------------------------------------------------- Hello, Sorry for the delay. We have seen the pictures, Very bad! Please make sure the gun is properly packed in the original box, with all of the original manuals, accessories, etc that it arrived with. Place a note in the box with your name, the order number, and reference RMA #***** Ship it to: Revolution Airsoft RMA Department 1811 - 4th Street SW Suite #177 Calgary, AB T2S 1W2 Send us the Tracking number and the cost of shipping, we will send a replacement and a shipping refund ASAP. Thanks for your patience, RA -------------------------------------------------------- I sent the gun back on January 7th and haven't heard anything back from them since. According to the tracking, they received the gun on January 11th and it was properly delivered. I have sent so many messages, with no response at all. They haven't posted on their Facebook page or Tweeted since January 23rd. Is there any other way to contact someone in their organization and get to the bottom of this? So frustrating!